Effective Date: August 6, 2026
This Refund Policy explains how refunds are handled for orders placed with Squirrely's Habitat. It should be read together with our Return Policy, which explains how to return an item.
To be eligible for a refund, your item must first qualify for a return under our Return Policy:
Custom or personalized items are not eligible for a refund unless they arrive damaged or defective.
If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will work with you to provide a refund or a replacement.
Once your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds are issued to your original payment method. Processing times may vary depending on your payment provider.
If a refund is due to our error or a defective product, we will cover the cost of return shipping.
For all other refunds, the customer is responsible for return shipping costs.
If you have any questions about this Refund Policy, please contact Squirrely's Habitat through the contact information provided on our Facebook Shop, Etsy shop, or website — or email us directly at squirrelysanimalhabitat@gmail.com.
